How To Guide DSTV Archives | Cape Direct Connect Trusted DSTV Installation Expert In Cape Town Mon, 22 Aug 2022 12:35:17 +0000 en-ZA hourly 1 https://wordpress.org/?v=6.3.3 DSTV Error Codes And How To Fix https://capetown-dstv.co.za/dstv-error-codes-and-how-to-fix/ https://capetown-dstv.co.za/dstv-error-codes-and-how-to-fix/#respond Sun, 22 Dec 2019 09:01:05 +0000 https://capetown-dstv.co.za/?p=1265

CAPE DIRECT CONNECT

The Complete Guide To DSTV Error Messages & How To Fix Them

Expert DSTV Installation Services and Repairs In Western Cape

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E04 DSTV Error

Error Message

Smartcard has been removed or is inserted incorrectly.

How To Fix

Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder including the smartcard to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.

E05 DSTV Error

Error Message

The smartcard is faulty or inserted incorrectly.

How To Fix

Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder to your nearest Multichoice walk-in centre for resetting or exchange of smartcard. If it turns out that it is a faulty your decoder  and yours is out of warranty and not insured, you can contact Cape Direct Connect on 082 233 1115 for a quick headache free experience. 

E06 DSTV Error

Error Message

The smartcard is faulty or inserted incorrectly.

How To Fix

Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.

E16 DSTV Error

Error Message

Service is currently scrambled usually due to your Multichoice account not paid.

How To Fix

Pay your account, and if it is paid phone Multichoice at 021 508 2222 to clear the error, or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E17 DSTV Error

Error Message

Smartcard is not paired with the DSTV decoder.

How To Fix

Phone Multichoice at 021 508 2222 to link the smartcard to the decoder

E18 DSTV Error

Error Message

Your decoder is in the process of activation.

How To Fix

If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E19 DSTV Error

Error Message

The decoder has been disconnected for too long.

How To Fix

If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E30 DSTV Error

Error Message

Validating your subscription status.

How To Fix

If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E32 DSTV Error

Error Message

Validating your subscription status

How To Fix

If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E34 DSTV Error

Error Message

Cannot read Smartcard.

How To Fix

Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder including the smartcard to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.

E37 DSTV Error

Error Message

Channel selected via remote control device does not exist.

How To Fix

Re-enter the channel number, check for the channel number in the DStv TV guide. Select the channel from the All channels list.

E38 DSTV Error

Error Message

Program map not available.

How To Fix

Most likely your LNB is not fully compatible with the type of decoder you have. You might have a single LNB and a PVR decoder. You need to upgrade your LNB, Call Cape Direct Connect on 082 233 1115 for a hassle free experience to install a compatible LNB and fix the problem 

E42-32 DSTV Error

Error Message

The parental PIN code has been blocked

How To Fix

Phone Multichoice at 021 508 2222 to reset your pin,  or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E43 DSTV Error

Error Message

Not Allowed in this Country.

How To Fix

The channel you want to view is not available in your country. Go to dstv.com and see the channels available in your country.

E44 DSTV Error

Error Message

Channel is Parental Guidance (PG) blocked / no event information or TV guide data available.

How To Fix

Check the PG block restriction levels, check if the TV guide data is available or check if the PIN is blocked. If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E45 DSTV Error

Error Message

A restriction prohibits the user to watch these services.

How To Fix

The service network is locked due to incompatible conditional access and therefore cannot be viewed. Phone Multichoice at 021 508 2222 to synchronise your decoder, or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

E48-32 DSTV Error

Error Message

No Signal Found

How To Fix

No signal can be caused by bad weather or a problem with your satellite dish installation. If there is bad weather, you can wait for the weather to clear up. If your DStv signal is still missing after the storm has passed, you can contact Cape Direct Connect on 082 233 1115 for a hassle free experience to check your cables and connections and alignment of your dish and LNB.

E50 DSTV Error

Error Message

An empty bouquet of channels was selected.

How To Fix

Using your dstv remote control, press TV, you wil have a menu showing different bouquets, navigate to the right dstv bouquet you are paying for. If this fails then contact Multichoice at 021 508 2222 or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/

Cape Direct Connect

We have qualified DSTV installers on standby 24 Hours A Day To Serve You CALL us now on 0822331115 for DSTV Installations,DSTV Repairs,DSTV Relocation, DSTV Upgrades, And Many More DSTV Related Issues

Fill Out Form Below And We Will Get In Touch

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]]> https://capetown-dstv.co.za/dstv-error-codes-and-how-to-fix/feed/ 0 Fix DSTV Decoder Not Working After Load Shedding https://capetown-dstv.co.za/fix-dstv-decoder-not-working-after-load-shedding/ https://capetown-dstv.co.za/fix-dstv-decoder-not-working-after-load-shedding/#comments Fri, 13 Dec 2019 16:30:04 +0000 https://capetown-dstv.co.za/?p=1245

CAPE DIRECT CONNECT

[Fixed] DSTV Decoder Not Working After Load Shedding

Expert DSTV Installation Services and Repairs In Western Cape

GET A FREE QUOTE ONLINE NOW!

How To Protect Your Decoder From Load Shedding Damage

The need to protect your electrical equipment including your DStv decoder with these ongoing scheduled and unscheduled load shedding is real. Cape Direct Connect has created a basic guideline on what you can do to prevent damage to your DStv Decoder and what you can do to troubleshoot your decoder if it has been affected by load shedding.

The golden rule is to switch off the plugs once power goes off. This ensures that in the event there is a surge when power goes back on, your electrical appliances including your DSTV Decoder will not be damaged as a result. Now on the other hand if you are already experiencing problems with your decoder after load shedding, below we have step by step guides on how you restore your DSTV decoder to the state it was in before the load shedding.

Decoder Showing Red Light And No Signal Being Sent To TV After Load Shedding

Back Of DSTV Decoder Showing LNB Port To Unscrew

In most cases this problem can be fixed without calling a DSTV Technician, if you follow the steps below, you should be able to restore signal to your DSTV decoder in no time. To fix this we need to reboot the decoder this way

  1.  You need to switch off your DSTV Decoder from the plug
  2. Remove the decoder power cable from the power source
  3. Unscrew the white cable at the back of the decoder coming from the LNB
  4. Leave cables unplugged for a period of 3 minutes
  5. Screw back the white LNB cable you removed in Step 3
  6. Put back the power cable you removed in Step 2
  7. Switch on your Decoder
  8. Wait for decoder to scan.
  9. Enjoy watching your favorite DSTV Shows

If the steps above did not fix the problem, then I would advise you to take your decoder to Multichoice to be tested. If your decoder is not the problem you can give us a call and we can send out one of our technicians to restore your signal

DSTV Explora Stuck On Loading

Back Of DSTV Decoder Showing LNB Port To Unscrew

In most cases this problem can be fixed without calling a DSTV Technician, if you follow the steps below, you should be able to restore signal to your DSTV decoder in no time. To fix this we need to reboot the decoder this way

  1. You need to remove the smartcard from your DSTV Explora Decoder
  2. You need to switch off your DSTV Explora Decoder from the plug
  3. Remove the Explora power cable from the power source
  4. Unscrew the white cable at the back of the decoder coming from the LNB
  5. Leave cables unplugged for a period of 3 minutes
  6. Screw back the white LNB cable you removed in Step 4
  7. Put back the power cable you removed in Step 3
  8. Insert the smartcard you removed in Step 1
  9. Switch on your Decoder
  10. Wait for decoder to scan.
  11. Enjoy watching your favorite DSTV Shows

If the steps above did not fix the problem, then I would advise you to take your decoder to Multichoice to be tested, if your decoder is insured then you will get it replaced free of charge by Multichoice. On the other hand, If your decoder is not insured and you have concluded that the problem issue is not the decoder, you can give us a call on 082 233 1115 and we can send out one of our DSTV technicians to restore your lost signal, or replace your DSTV decoder

Cape Direct Connect

We have qualified DSTV installers on standby 24 Hours A Day To Serve You CALL us now on 0822331115 for DSTV Installations,DSTV Repairs,DSTV Relocation, DSTV Upgrades, And Many More DSTV Related Issues

DSTV Installations & Signal Repairs In Cape Town, Western Cape

Fill Out Form Below And We Will Get In Touch

[contact-form-7]

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