FAQ’s2020-06-23T10:27:27+02:00

FAQ

Frequently Asked Questions

DSTV Related FAQ’s

What Are The DSTV Installation Settings2020-02-11T15:41:53+02:00

DSTV Settings For HD PVR Decoders Using A One Cable System

Press MENU on Your DSTV Remote Control

  1. then  Go to ADVANCED OPTIONS – press OK 
  2. When Prompted, you need to Enter Pin code 9949 
  3. Go to NETWORK SETUP press OK
  4. Home Network Dstv IS20 PLEASE DO NOT CHANGE THE DEFAULT VALUES (Frequency should be 11594 and Symbol rate 27500 )
  5. Press P+ button on the remote to access new networks.

Additional Network 1 Dstv IS20

  1. Go to FREQUENCY Left key to remove numbers, then enter 11210
  2. Go to SYMBOL RATE Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV
  4. Press P+

Additional Network 2 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 11250
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV
  4. Press P+ 

Additional Network 3 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 11290
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV
  4. Press P+ 

Additional Network 4 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 11330
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV
  4. Press P+ 

Additional Network 5 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 11370
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV
  4. Press P+ 

Additional Network 6 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 11410
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV 
  4. Press P+

Additional Network 7  Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 10930
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV
  4. Press P+ 

Additional Network 8 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 10890
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV 
  4. Change FEC to 2/3 
  5. Change Modulation to 8PSK
  6. Press P+ 

Additional Network 9 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 10850
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV 
  4. Change FEC to 2/3 
  5. Change Modulation to 8PSK
  6. Press P+

Additional Network 10 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 10810
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV 
  4. Press P+

Additional Network 11 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 10770
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV 
  4. Change FEC to 2/3 
  5. Change Modulation to 8PSK
  6. Press P+

Additional Network 12 Dstv IS20

  1. Go to FREQUENCY  Left key to remove numbers, then enter 10730
  2. Go to SYMBOL RATE  Left key to remove numbers, then enter 30000
  3. Go to USE NIT – right key to SMATV 
  4. Press P+

Press the yellow button on the remote. 

If this did not help, then do a FLASH CLEARING and redo above steps. Should you experience further problems, please contact your body corporate delegate or if you are in the Western Cape you can contact Cape Direct Connect to come and install the DSTV decoder for you.

HAPPY CUSTOMERS

Testimonials

Nosipho Kholwayo

“After having used 3 different DSTV companies to fix an ongoing issue whereby I loose signal, Munya came and identified the issue (wrong dish size) and fixed it. I highly recommend him”

Thembakazi Tumana

“Very quick and efficient service by Cape Direct Connect. They came to install my dish within an hour after having called them. Not only where they professional, they cleaned up after they were done.”

Roelof Jacoubus

“Munya from Cape Direct Connect came to install and set up extra view at our Guest House. Very efficient and reliable. We have never had any connection related issues. I recommend Cape Direct Connect”

Read More Testimonials

Cape Direct Connect

We have qualified DSTV installers on standby 24 Hours A Day To Serve You CALL us now on 0822331115 for DSTV Installations,DSTV Repairs,DSTV Relocation, DSTV Upgrades, And Many More DSTV Related Issues

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Wondering How Long It Takes To Install DSTV?2019-11-20T17:22:10+02:00

CAPE DIRECT CONNECT

How Long Does DSTV Installation Take

Wondering How Long It Takes To Install DSTV?

The time it takes to have DSTV set up and running varies as there are different situations with different factors that need to be considered.
For a person staying in a complex or a building which already has DSTV points set up it will you less than 5 minutes as all you have to do is connect the decoder to a power source and link your decoder with a cable to a pre installed DSTV port.

For users who are looking to get the full DSTV installation set up including the satellite dish, it also varies. If the installation is to a single point, the DSTV installation will take up to an hour. When it comes to DSTV installation with ExtraView (Linking Up To 3 Single View HD or Xplora Decoders to one subscription) it takes about 2 hours to complete.

DSTV Installation for hotels depends on the complexity of the structure and the number of rooms which want to be linked. As more hotels are opting for DSTV Over Fibre it makes the process of connecting the decoders faster and smarter.

Can You Connect 2 DSTV Explora Decoders2020-02-11T15:42:15+02:00

Wondering If You Can Connect 2 DSTV Explora Decoders?

You can connect up to 3 DSTV Explora or Single View HD Decoders using Extra View. However you need to know that there is an additional fee of R95 per month per additional decoder. I also need to say for this set up to work you need to ensure that you have a Smart LNB.

If You Need Help Installing DSTV Extra View In Cape Town, We are available 24/7

Call Us Now

HAPPY CUSTOMERS

Testimonials

Nosipho Kholwayo

“After having used 3 different DSTV companies to fix an ongoing issue whereby I loose signal, Munya came and identified the issue (wrong dish size) and fixed it. I highly recommend him”

Thembakazi Tumana

“Very quick and efficient service by Cape Direct Connect. They came to install my dish within an hour after having called them. Not only where they professional, they cleaned up after they were done.”

Roelof Jacoubus

“Munya from Cape Direct Connect came to install and set up extra view at our Guest House. Very efficient and reliable. We have never had any connection related issues. I recommend Cape Direct Connect”

Read More Testimonials
Can I Pay DSTV At Spar2019-11-15T20:08:52+02:00

Wondering If You Can Pay Your DSTV Account At Spar?

You can conveniently pay for your DSTV Multichoice Account at Spar. You need to have one of the following in order t make a successful payment, your Smartcard Number, your account number or your ID Number.
Please note there is a R50 re connection fee charged by Multichoice if your subscription has been suspended.

Other Places You Can Also Pay For Your DSTV Subscription

  • Shoprite
  • Checkers
  • Ackermans
  • PEP
  • Pick N Pay
  • Boxer
  • Anywhere You See The Flash Mobile Vending Partner
Can I Use My DSTV Decoder At Another House2020-01-06T17:11:16+02:00

Wondering If You Can Use Your DSTV Decoder At Another House?

In short yes and no, Yes you can use your DSTV Decoder at another house. Your Decoder is paired with your smartcard, so in order for the decoder to work, all you need to do is you carry your main decoder with the linked smartcard.
To make this simple to understand, there are times that people move to a new neighborhood or complex and get their DSTV up and running without having updated DSTV about a change of address.
If your decoder is linked through extra view, then it will not be able to work as that decoder needs to be connected to the main decoder in order to get signal.
It is important to note that there might be compatibility issues which will arise from having a decoder which is not compatible with the existing DSTV Setup.

If you need help with DSTV Relocation Services In Cape Town, Cape Direct Connect Offers DSTV Removal & Setup Services Across The Western Cape

Can I Watch Showmax On DSTV2019-11-15T17:16:10+02:00

How To Watch Showmax On DSTV

Showmax is included for free to DSTV subscribers on the premium package, dstv subscribers on the compact and compact plus get a R50 discount only paying R49PM, DSTV Customers on other packages pay the full price of R99PM. All new Shoxmax Users are given a 14 Day Free Trial.

Ways To Sign Up For Showmax As A DSTV Subscriber

You can sign up for showmax as a dstv subsciber either on the DSTV Self Service Website or on Showmax Website. If you already have a showmax account then all you have to do is link the account with your existing dstv subscription to start enjoying the benefits if you have a qualifying dstv subscription.

That having been said, because Showmax is a streaming service, one needs to be aware of the data costs. It is advisable that users have an uncapped fibre line of at least 4mbps in order to stream HD Content without buffering.

Get Showmax Using DSTV Self Service
Link Your DSTV Account With Showmax Now

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