CAPE DIRECT CONNECT
[Fixed] DSTV Decoder Not Working After Load Shedding
How To Protect Your Decoder From Load Shedding Damage
The need to protect your electrical equipment including your DStv decoder with these ongoing scheduled and unscheduled load shedding is real. Cape Direct Connect has created a basic guideline on what you can do to prevent damage to your DStv Decoder and what you can do to troubleshoot your decoder if it has been affected by load shedding.
The golden rule is to switch off the plugs once power goes off. This ensures that in the event there is a surge when power goes back on, your electrical appliances including your DSTV Decoder will not be damaged as a result. Now on the other hand if you are already experiencing problems with your decoder after load shedding, below we have step by step guides on how you restore your DSTV decoder to the state it was in before the load shedding.
Decoder Showing Red Light And No Signal Being Sent To TV After Load Shedding
Back Of DSTV Decoder Showing LNB Port To Unscrew
In most cases this problem can be fixed without calling a DSTV Technician, if you follow the steps below, you should be able to restore signal to your DSTV decoder in no time. To fix this we need to reboot the decoder this way
- You need to switch off your DSTV Decoder from the plug
- Remove the decoder power cable from the power source
- Unscrew the white cable at the back of the decoder coming from the LNB
- Leave cables unplugged for a period of 3 minutes
- Screw back the white LNB cable you removed in Step 3
- Put back the power cable you removed in Step 2
- Switch on your Decoder
- Wait for decoder to scan.
- Enjoy watching your favorite DSTV Shows
If the steps above did not fix the problem, then I would advise you to take your decoder to Multichoice to be tested. If your decoder is not the problem you can give us a call and we can send out one of our technicians to restore your signal
DSTV Explora Stuck On Loading
Back Of DSTV Decoder Showing LNB Port To Unscrew
In most cases this problem can be fixed without calling a DSTV Technician, if you follow the steps below, you should be able to restore signal to your DSTV decoder in no time. To fix this we need to reboot the decoder this way
- You need to remove the smartcard from your DSTV Explora Decoder
- You need to switch off your DSTV Explora Decoder from the plug
- Remove the Explora power cable from the power source
- Unscrew the white cable at the back of the decoder coming from the LNB
- Leave cables unplugged for a period of 3 minutes
- Screw back the white LNB cable you removed in Step 4
- Put back the power cable you removed in Step 3
- Insert the smartcard you removed in Step 1
- Switch on your Decoder
- Wait for decoder to scan.
- Enjoy watching your favorite DSTV Shows
If the steps above did not fix the problem, then I would advise you to take your decoder to Multichoice to be tested, if your decoder is insured then you will get it replaced free of charge by Multichoice. On the other hand, If your decoder is not insured and you have concluded that the problem issue is not the decoder, you can give us a call on 082 233 1115 and we can send out one of our DSTV technicians to restore your lost signal, or replace your DSTV decoder
Cape Direct Connect
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Secondary decoder keeps on rebooting