CAPE DIRECT CONNECT
The Complete Guide To DSTV Error Messages & How To Fix Them
Expert DSTV Installation Services and Repairs In Western Cape
E04 DSTV Error
Error Message
Smartcard has been removed or is inserted incorrectly.
How To Fix
Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder including the smartcard to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.
E05 DSTV Error
Error Message
The smartcard is faulty or inserted incorrectly.
How To Fix
Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder to your nearest Multichoice walk-in centre for resetting or exchange of smartcard. If it turns out that it is a faulty your decoder and yours is out of warranty and not insured, you can contact Cape Direct Connect on 082 233 1115 for a quick headache free experience.
E06 DSTV Error
Error Message
The smartcard is faulty or inserted incorrectly.
How To Fix
Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.
E16 DSTV Error
Error Message
Service is currently scrambled usually due to your Multichoice account not paid.
How To Fix
Pay your account, and if it is paid phone Multichoice at 021 508 2222 to clear the error, or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E17 DSTV Error
Error Message
Smartcard is not paired with the DSTV decoder.
How To Fix
Phone Multichoice at 021 508 2222 to link the smartcard to the decoder
E18 DSTV Error
Error Message
Your decoder is in the process of activation.
How To Fix
If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E19 DSTV Error
Error Message
The decoder has been disconnected for too long.
How To Fix
If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E30 DSTV Error
Error Message
Validating your subscription status.
How To Fix
If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E32 DSTV Error
Error Message
Validating your subscription status
How To Fix
If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E34 DSTV Error
Error Message
Cannot read Smartcard.
How To Fix
Remove the smartcard and clean it with a soft dry cloth and reinsert it again. If this does not help take your decoder including the smartcard to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.
E37 DSTV Error
Error Message
Channel selected via remote control device does not exist.
How To Fix
Re-enter the channel number, check for the channel number in the DStv TV guide. Select the channel from the All channels list.
E38 DSTV Error
Error Message
Program map not available.
How To Fix
Most likely your LNB is not fully compatible with the type of decoder you have. You might have a single LNB and a PVR decoder. You need to upgrade your LNB, Call Cape Direct Connect on 082 233 1115 for a hassle free experience to install a compatible LNB and fix the problem
E42-32 DSTV Error
Error Message
The parental PIN code has been blocked
How To Fix
Phone Multichoice at 021 508 2222 to reset your pin, or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E43 DSTV Error
Error Message
Not Allowed in this Country.
How To Fix
The channel you want to view is not available in your country. Go to dstv.com and see the channels available in your country.
E44 DSTV Error
Error Message
Channel is Parental Guidance (PG) blocked / no event information or TV guide data available.
How To Fix
Check the PG block restriction levels, check if the TV guide data is available or check if the PIN is blocked. If this error persists phone Multichoice at 021 508 2222 to reset. or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E45 DSTV Error
Error Message
A restriction prohibits the user to watch these services.
How To Fix
The service network is locked due to incompatible conditional access and therefore cannot be viewed. Phone Multichoice at 021 508 2222 to synchronise your decoder, or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
E48-32 DSTV Error
Error Message
No Signal Found
How To Fix
No signal can be caused by bad weather or a problem with your satellite dish installation. If there is bad weather, you can wait for the weather to clear up. If your DStv signal is still missing after the storm has passed, you can contact Cape Direct Connect on 082 233 1115 for a hassle free experience to check your cables and connections and alignment of your dish and LNB.
E50 DSTV Error
Error Message
An empty bouquet of channels was selected.
How To Fix
Using your dstv remote control, press TV, you wil have a menu showing different bouquets, navigate to the right dstv bouquet you are paying for. If this fails then contact Multichoice at 021 508 2222 or you can clear the error yourself by dialling *120*68584# and following the prompts on your phone, yo can also chat to DSTV on WhatsApp on 060 060 3788 or you can request the signal on DSTV Self Service Portal at https://www.dstv.co.za/self-service/
Cape Direct Connect
We have qualified DSTV installers on standby 24 Hours A Day To Serve You CALL us now on 0822331115 for DSTV Installations,DSTV Repairs,DSTV Relocation, DSTV Upgrades, And Many More DSTV Related Issues
